New Articles

  1. Configure the Resolver Mobile Form

    The Resolver Mobile app collects incident data through a hard-coded standard configurable form with basic generic fields designed for confidential submission. Admins can edit this form to add, remove, or rearrange sections and fields as required, wi...
  2. Resolver Mobile App Overview

    Resolver Mobile is a flexible incident reporting app that allows users to submit incidents while on the field using their mobile devices. Specifically, this app can be used to: Submit incidents instantly when connected to data or internet. If no ...
  3. View Completed Activities

    Activities that have been completed or escalated to incidents will no longer be visible in the Open Activities tab, though they can still be reviewed. By making use of the Completed Activity List report, users can view the details of any activit...
  4. Incidents

    How to link open activities to incidents.
  5. Persons, Organizations, Items & Vehicles

    Learn how to use the four involvement tabs for open activities.
  6. Location

    Learn about the location tab of an open activity.
  7. Administrator (Incident Management)

    A video demonstration of the Administrator (Incident Management) user group.
  8. Changing Field Names

    A video demonstration of how to change field names in Incident Management.
  9. Incident Management Reports

    A video demonstration of how reports work in Incident Management.
  10. Incident Management Administrator

    A video demonstration of the Incident Management Administrator user group.