Updated Articles

  1. Release 25.2

    25.2 Features New Advanced Permission: User Impersonation We’ve added a new User Impersonation advanced permission that allows Administrators to grant Standard users limited access to impersonate other Standard users. Users with...
  2. Secure Access Portal Communications

    Overview Note: Please contact your Customer Success Manager if you’re interested in enabling the Secure Access Portal on your Org. Portal URLs with the Secure Access toggle enabled will allow submitters to comm...
  3. Using the Confidential Portal

    Overview The Confidential  Portal is an application that allows for the confidential submission of sensitive information. For example, an Incident Submitter wants to report something to their company but is concerned about backlash...
  4. Confidential Portals Overview

    Overview The Confidential Portal is an application that allow for the confidential submission of sensitive information. Note: Please contact your Customer Success Manager if you’re interested in enabling the Secure ...
  5. Adding a New Language to the Confidential Portal

    Overview Users can add a language to an Org for a new language translation, or to use another language on the Privacy Policy screen that appears on the Confidential Portal , using the user's browser default language setting.  User Accoun...
  6. Communications Pop-Up

    Overview Users can stay on top of important conversations with a centralized view of new and relevant communications with the Communications alerts pop-up, ensuring that nothing gets missed. A red badge on the Communications icon display...
  7. User Interface

    An overview of the Resolver Core user interface, including the top bar, nav bar, and My Tasks page.
  8. Adding a Due Date to an Assessment

    Overview Due dates can be added to assessments so that that users can view and prioritize upcoming and overdue tasks in the My Tasks  card, helping them stay on top of critical deadlines and manage their workload more efficiently. ...
  9. Creating a User List

    Overview You can export a user list using the Export As CSV button from the User Management  screen, allowing an Administrator to download a user list consisting of all members in an Org. The user list will exclude users wit...
  10. Edit a User

    How to edit or delete a user account in Resolver Core.