Updated Articles

  1. Version 24.0+ Internal Release Notes

    Warning: This article and its embedded links are for internal use only. External release notes are posted  here . 24.1.0 Features Merge Duplicate Objects The Merge Duplicate Object feature allows users to merge two objects (...
  2. Version 24.1 Release (Dispatch)

    New Features Connect The connect service was further improved by developing vendor-certified (Softwarehouse ® ) C-CURE connectors compatible with versions 2.7 and 2.9. Following the 24.1 release, we will deploy the new connector v...
  3. Editing a Login Statement

    Overview Administrators can edit a custom statement instead of deleting it and starting again. Note: When a statement is deactivated and reactivated, users will have to acknowledge the statement again next time they log in. The Custom Lo...
  4. Time Formula Functions

    A definition of the timeOffset and timeDiff functions and how they're used in formulas in Resolver Core.
  5. Formulas Overview - Variables, Operators, & Functions

    Definitions of variables, operators, and functions and how they're used to create formulas in Resolver Core.
  6. Creating a Login Statement

    Overview Administrators can add a custom statement that appears when a user logs into the system. Custom statements can also have a frequency which controls when a statement will appear. The Custom Login Statement is organization specific. I...
  7. Creating a Duplicate Report

    Overview Administrators can create a copy of a report by clicking the Copy Report icon, added to the Admin: Edit Report screen. The Copy Report icon allows administrators to create a copy of a report without having to create a n...
  8. Disabling/Enabling the Report Export Feature

    Overview Administrators can disable the Exports feature for a report. Disabling this feature will remove the Word, Excel, PDF export icons within a report. By default, this feature is enabled, allowing users to export reports using th...
  9. Creating a New Select List

    Instructions on creating a new select list (dropdown menu) field, which can then be added to an object type.
  10. Form Comments Overview - Communication Tab

    Information on leaving comments, replying to comments, and tagging other users on a form in the Incident Management app.