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Don’t wait for your users to come to you—request feedback proactively. We recommend scheduling a check-in with your users at the four-week mark. This is the point in your journey where users’ needs will start to evolve. Afte...
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After two months, you might be tempted to start pushing the envelope. Your users have logged in, they’ve been entering data, and they’re getting comfortable using Resolver regularly. Now it’s time to turn your attention to the cri...
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As you progress through your first year with Resolver, we recommend checking in with your end users and the organization every quarter. Yeah, we know…it sounds like a lot! It’s important to remember that over time your needs as ...
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Keep the momentum going! Remember, adopting a new software can be a major change for your front-line employees. Fostering the behaviour changes that come with a new system calls for continuous follow-up. It’s important to smooth the path for ...
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We always welcome your feedback, and we’re very interested in hearing about your experience after going live with Resolver. Some of our customers complete a Feedback session after they have been live with us for a few months. It’s...
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How to enable text analysis for intelligent triage on a configurable form.
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A list of all the entities used in intelligent triage and a description of each.
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How to tag entities using Resolver's intelligent triage.
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Learn about how Resolver's Analyze Text feature works.