Refine
Administrator Guide
Introduction
User Profile Menu
Data Model
Views
People
Advanced Reporting
Application Management
Tools
Communications
Videos
Miscellaneous Topics
Risk Management Guide
Releases
Introduction
Log into Third-Party Risk Management
Search Risk Management
User Groups in Risk Management
The Portal in Risk Management
Risk Team
Risk Limited Users
Risk Owner & Delegate
Control Owner & Delegate
Issue Owner & Delegate
Corrective Action Owner & Delegate
Indicator Owner
Loss Event Owners
Policy Owners
Risk Team (Standard ERM)
Administrator (Risk Management)
Reports
Assessment Section in Risk Management
Form Comments in Risk Management
Risk Management Glossary
Command Center User Guides
Releases
About Command Center
Command Center Login
Command Center User Interface
Command Center Administrator Guide
Command Center User Guide
Dispatch User Guides
Officer Mobile User Guide
Connect User Guides
Miscellaneous
Incident Management User Guide
Releases
Introduction
Login
Search
User Groups
Emails
Portal Access
The Confidential Portal in Incident Management
Incident Screener
Incident Owner
Incident Investigator
Incident Supervisor
Case Management
Videos
Administrator (Incident Manager)
Core Administrator
Reports
Incident Form Comments
Glossary
Compliance Management User Guide
Releases
Introduction
Regulatory Compliance Framework
Log into Compliance Management
Search Compliance Management
User Groups in Compliance Management
The Portal in Compliance Management
Compliance Team
Requirement Owner & Delegate
Control Owner & Delegate
Issue Owner & Delegate
Corrective Action Owner & Delegate
Alert Owner
Policy Owners
Administrator in Compliance Management
Assessment Section in Compliance Management
Form Comments in Compliance Management
Compliance Management Glossary
Security Risk Management User Guide
Releases
Security Risk Management Introduction
Log In
Search
The Portal in Security Risk Management
Security Risk Team
Security Assessment Team
Security Audit Fieldwork
Issue Owner & Delegate
Corrective Action Owner & Delegate
Administrator - Security Risk Management
Reports in Security Risk Management
Form Comments in Security Risk Management
Internal Audit Management User Guide
Releases
Internal Audit Management Introduction
See more...
Vendor Risk Management/Third-Party Risk Management
Internal Controls Management
IT Compliance Management
IT Risk Management
Configuration Guides
Table of Contents
Table of Contents
Toggle navigation
Refine
Administrator Guide
Introduction
User Profile Menu
Data Model
Views
People
Advanced Reporting
Application Management
Tools
Communications
Videos
Miscellaneous Topics
Risk Management Guide
Releases
Introduction
Log into Third-Party Risk Management
Search Risk Management
User Groups in Risk Management
The Portal in Risk Management
Risk Team
Risk Limited Users
Risk Owner & Delegate
Control Owner & Delegate
Issue Owner & Delegate
Corrective Action Owner & Delegate
Indicator Owner
Loss Event Owners
Policy Owners
Risk Team (Standard ERM)
Administrator (Risk Management)
Reports
Assessment Section in Risk Management
Form Comments in Risk Management
Risk Management Glossary
Command Center User Guides
Releases
About Command Center
Command Center Login
Command Center User Interface
Command Center Administrator Guide
Command Center User Guide
Dispatch User Guides
Officer Mobile User Guide
Connect User Guides
Miscellaneous
Incident Management User Guide
Releases
Introduction
Login
Search
User Groups
Emails
Portal Access
The Confidential Portal in Incident Management
Incident Screener
Incident Owner
Incident Investigator
Incident Supervisor
Case Management
Videos
Administrator (Incident Manager)
Core Administrator
Reports
Incident Form Comments
Glossary
Compliance Management User Guide
Releases
Introduction
Regulatory Compliance Framework
Log into Compliance Management
Search Compliance Management
User Groups in Compliance Management
The Portal in Compliance Management
Compliance Team
Requirement Owner & Delegate
Control Owner & Delegate
Issue Owner & Delegate
Corrective Action Owner & Delegate
Alert Owner
Policy Owners
Administrator in Compliance Management
Assessment Section in Compliance Management
Form Comments in Compliance Management
Compliance Management Glossary
Security Risk Management User Guide
Releases
Security Risk Management Introduction
Log In
Search
The Portal in Security Risk Management
Security Risk Team
Security Assessment Team
Security Audit Fieldwork
Issue Owner & Delegate
Corrective Action Owner & Delegate
Administrator - Security Risk Management
Reports in Security Risk Management
Form Comments in Security Risk Management
Internal Audit Management User Guide
Releases
Internal Audit Management Introduction
See more...
Vendor Risk Management/Third-Party Risk Management
Internal Controls Management
IT Compliance Management
IT Risk Management
Configuration Guides
Resolver
Support
Refine
Administrator Guide
Introduction
User Profile Menu
Data Model
Views
People
Advanced Reporting
Application Management
Tools
Communications
Videos
Miscellaneous Topics
Risk Management Guide
Releases
Introduction
Log into Third-Party Risk Management
Search Risk Management
User Groups in Risk Management
The Portal in Risk Management
Risk Team
Risk Limited Users
Risk Owner & Delegate
Control Owner & Delegate
Issue Owner & Delegate
Corrective Action Owner & Delegate
Indicator Owner
Loss Event Owners
Policy Owners
Risk Team (Standard ERM)
Administrator (Risk Management)
Reports
Assessment Section in Risk Management
Form Comments in Risk Management
Risk Management Glossary
Command Center User Guides
Releases
About Command Center
Command Center Login
Command Center User Interface
Command Center Administrator Guide
Command Center User Guide
Dispatch User Guides
Officer Mobile User Guide
Connect User Guides
Miscellaneous
Incident Management User Guide
Releases
Introduction
Login
Search
User Groups
Emails
Portal Access
The Confidential Portal in Incident Management
Incident Screener
Incident Owner
Incident Investigator
Incident Supervisor
Case Management
Videos
Administrator (Incident Manager)
Core Administrator
Reports
Incident Form Comments
Glossary
Compliance Management User Guide
Releases
Introduction
Regulatory Compliance Framework
Log into Compliance Management
Search Compliance Management
User Groups in Compliance Management
The Portal in Compliance Management
Compliance Team
Requirement Owner & Delegate
Control Owner & Delegate
Issue Owner & Delegate
Corrective Action Owner & Delegate
Alert Owner
Policy Owners
Administrator in Compliance Management
Assessment Section in Compliance Management
Form Comments in Compliance Management
Compliance Management Glossary
Security Risk Management User Guide
Releases
Security Risk Management Introduction
Log In
Search
The Portal in Security Risk Management
Security Risk Team
Security Assessment Team
Security Audit Fieldwork
Issue Owner & Delegate
Corrective Action Owner & Delegate
Administrator - Security Risk Management
Reports in Security Risk Management
Form Comments in Security Risk Management
Internal Audit Management User Guide
Releases
Internal Audit Management Introduction
See more...
Vendor Risk Management/Third-Party Risk Management
Internal Controls Management
IT Compliance Management
IT Risk Management
Configuration Guides
Home
Glossary
Administrator Guide
Introduction
Introduction Overview
Who Should Use This Guide
Important Notes About This Guide
How to Navigate the Knowledge Base
Glossary of Terms - Core Admin
Non-Technical Terms
Project Roles
System Requirements
Required Domains and Ports for Resolver Functionality and Network Access
The Resolver Idea Portal
Notes, Tips & Warnings
Data Region
Quick Add
Application Summary Overview
Risk Management App Summary
Internal Audit App Summary
Compliance Management App Summary
Vendor Risk App Summary
Internal Controls App Summary
IT Risk App Summary
IT Compliance App Summary
Incident Management App Summary
Security Risk Management App Summary
WAVR-21 App Summary
Command Center App Summary
Search
Search for Objects
Attachment Searches
Numeric Searches
Text Searches
Printing
Printing Overview
User Profile Menu
My Tasks
Enabling Dark Mode
Log In/Log Out
Log In
Logging Out
Password Requirements
Reset Your Password
Multi-tenancy (Multiple Organizations)
Single Sign-On (SSO)
Enable SSO
Log In with SSO
SSO Technical Information
SSO Technical Requirements
Resolver Core SAML Profile
SAML Authentication Sequence
Single Sign-On (SSO) Frequently Asked Questions
Multi-Factor Authentication
Enforcing Multi-Factor Authentication on an Org
Multi-Factor Authentication User Setup
Data Model
Object Types
Object Types Overview
Edit or Delete an Object Type
Delete an Object
Object Type Universe
Relationship Graphs
Library Objects & Library Object Types
Name & Description Concatenation
Name & Description Concatenation Overview
Add Concatenations to an Object Type
Edit or Delete a Concatenation
Create a New Object Type & Add Components
Create a New Object Type
Add Fields to an Object Type
Adding Formulas to an Object Type
Add Relationships
Add References to an Object Type
Add Roles
Object Properties
Formulas
Formulas Overview
Formulas Overview - Variables, Operators, & Functions
Time Formula Functions
Null Values in Formulas
Formula Examples
Inferred Permissions
Inferred Permissions Overview
Add Inferred Permissions on an Object Type
Workflows
Workflow Overview
Edit the Workflow Name or Description
Edit the Creation State
Edit or Delete the Draft, Active, or Archived States
Create a New State
Edit or Delete a Workflow State
State Triggers & Transitions Overview
Add a Nightly Trigger and Transition to a State
Creating a Date-Based Trigger
Adding a Condition to a Transition
Edit / Delete a Trigger or Transition
Reordering a Workflow State
Actions on Transitions
Actions on Transitions Overview
Add a Messaging Action to a Transition
Add a Role Management Action on a Transition
Add an Orchestration Event Action on a Transition
Add a Clear Fields, Roles or Relationships Action to a Transition
Add a Set Field Value Action to a Transition
Add a Create Object Action to a Transition
Add a Pull Data Values Action to a Transition
Creating a Workflow Trigger to Pull Data Values by Reference
Object Type Groups
Object Type Groups Overview
Create a New Object Type Group
Edit or Delete an Object Type Group
Fields
Fields Overview
Creating a Date & Time Field
Creating a New Select List
Attachments
Image Attachments
Editing a Select List Field
Text Fields
Text Fields
Text Field Concatenation
Rich Text Formatting
Numeric Fields
Numeric
Creating a Currency Field
Assessments
Overview
Focus, Data Definition & Dimensions
Assessment Reference Data
Create a New Assessment Type
Assessment Instances
Edit or Delete an Assessment Type
Delete a Launched Assessment Type
Delete a Launched Assessment Object
Configure an Assessment
Trends and Analysis Tab Overview
Manage Assessments Tab Overview
Overview
Enable an Assessment Table
Configure Assessment Workflows
Assessment Data & Reference Data
Push Object Changes
Scope & Launch an Assessment
Overview
Requirements
Thresholds & Best Practices
User Interface
Scope and Launch an Assessment
Add Data to a Previously Launched Assessment
Rely on Previous Assessment Data
Activating the Link to Existing Feature
Advanced Relationship Tables
Data Definitions
Data Definitions Overview
By Anchor
By Leaf
Data Series
Focus Eligible Definitions
Assessment Definitions
Create a New Data Definition
Edit or Delete a Data Definition
Adding New Elements to a Data Definition
Views
Configurable Forms
Overview
Create a Duplicate Configurable Form
Edit Form Template
Edit or Delete a Configurable Form
Enable Object History
Standard Forms
Standard Form Layouts
Standard Forms Overview
Create a New Standard Form
Form Layouts Overview
Configure Form Layout Options
Form Headers Overview
Configure a Standard Form Header
Enable Workflow Control on a Form
Form Cards Overview
Add a New Card to a Form
Form Sections
Form Sections Overview
Add a Section to a Form
Control Form Section Visibility
Edit or Delete a Form Section
Form Elements
Add Elements
Properties
Enable Confidential Submitters
Confidential Submissions Visibility Rules
Fields
Relationships
References
State Triggers
Roles
Formulas
Form Actions
Form Actions Overview
Open a Data Visualization
Export Data
Open a Form
Open Assessment Scoping
Open Assessment Rescoping
Free Form Text
Trending Tables
Form Conflicts
Form Conflict Overview
Identify a Conflict & Set a Form's Priority
Navigation Forms
Navigation Form Overview
Create a Navigation Form
Form Translations
Form Translation Overview
Supported Language Translations
Enable Translations on a Form
Translate Text Fields on a Form
Data Visualizations
Data Visualizations Overview
Focuses & Data Series
Add Free Form Text
Adding a Report to the Home Screen (Starred Reports)
Personalized Data Visualizations
Reports
Reports Overview
Create a New Report
Loading & Caching Report Data
Report Elements
Add a Table to a Report
Configure the Submitter Column in a Relationship or Report Table
Edit Columns on a Table within a Report
Add a Pie Chart
Heat Maps
Heat Maps Overview
Add a Heat Map with a Single Data Point
Add a Heat Map with Multiple Data Points
Add a Bar Chart or Column Chart to a Report
Add Repeatable Forms to a Report
Add Page Breaks to a Report
Add AutoText to a Report
Add Filters
Add Parameters to a Report
Point in Time Reporting
PDF Output Options (Report Logo & Header)
View a Report
Export a Report
Disabling/Enabling the Report Export Feature
Edit or Delete a Report
Configure Export Attachments
Creating a Duplicate Report
Data Grids
Data Grid Overview
Create a New Data Grid
View a Data Grid
Data Analytics Exports
Data Analytics Export Overview
Create a Data Analytics Export Report
Export Object Data from a Data Analytics Report
People
Users
Create a New User
Edit or Delete a User
Creating a User List
Impersonate Another User
Deleting or Deactivating Users
Enabling the Advanced Permissions - User Management Feature
LDAP
LDAP Technical Information & Requirements
Configure & Run the LDAP Sync Tool
Configure Task Scheduler to Run the LDAP Sync Tool Automatically
Data Warehouse
Data Warehouse Overview
Access Your Data Warehouse Settings
Data Warehouse Table Types
Examples: Linking Object Type Tables
Connect BI Tools to Your Data Warehouse
Resolver Data Warehouse FAQs
User Groups
User Groups Overview
Create a New User Group
Add a User to a User Group
Edit or Delete a User Group
Roles
Roles Overview
Workflow Permissions
Advanced Options on Roles
Create a New Role
Edit or Delete a Role
Merge Documentation
Merge Rules Overview
Enabling Merge Object Permissions on an Object Type
Merging Duplicate Objects
Advanced Reporting
Dashboard Quick Start Guide
Dashboard Data Sets
Creating a New Dashboard Data Set
Adding Assessment Type Data to a Data Set
Adding Fields to the Dashboard Data Set
Adding Formulas to the Dashboard Data Set
Adding Properties to the Dashboard Data Set
Adding Geolocation Data to a Data Set
Adding a Data Transformation to a Dashboard Data Set
Deleting a Data Transformation
Adding Role Data to a Data Set
Unlinking Fields, Formulas, Assessments, or Properties from the Dashboard Data Set
Publishing/Unpublishing a Dashboard Data Set
Deleting a Dashboard Data Set
Dashboard Builder
Overview
Chart Screen Elements Overview
Chart Types Overview
Dashboards
Creating a New Dashboard
Publishing a Dashboard
Deleting a Dashboard
Setting Dashboard Page Actions
Embedding a Dashboard in an Activity
Charts
Adding a Chart to a Dashboard
Adding a Multi-Series Chart to a Dashboard
Adding a Combo Chart to a Dashboard
Adding a Table/Group Table to a Dashboard
Adding an Expandable Table to a Dashboard
Adding a Crosstab to a Dashboard
Adding a Heatmap to a Dashboard
Adding a Box and Whiskers Chart to a Dashboard
Adding a Map Chart to a Dashboard
Editing/Formatting a Category or Value
Adding Tooltips to a Chart
Adding Styles to a Chart
Sorting a Chart
Applying Layers to a Chart
Formatting a Chart
Adding a Chart Filter
Adding a Comparison to a Chart
Adding a Trend Chart to a Table
Adding an Aggregated Formula to a Group Table
Adding a Table Calculation
Sorting a Group Table Using Multi-Column Sort
Creating a Duplicate Chart
Deleting a Chart from a Dashboard
Downloading a Chart
Dashboard Deployment
Deploying a Dashboard Configuration to another Organization
Application Management
Org Manager
Org Manager Overview
Export an Organization
Import an Organization
Applications
Applications Overview
Create an Application & Activity
Edit or Delete an Application
Edit or Delete an Activity
Actions, Views & Roles
Add an Action
Views
Add a View
Create a Form View
Create a Report View
Create a Data Export View
Create a Data Grid View
Add Roles
Edit or Delete an Action, View or Role
Tools
Data Import
Data Import Overview
Create a Data Import Template
Enter New Object Data
Enter Relationship Data
Enter Updated Object Data
Import File Attachments
Uploading the Data Import Template
Error - Fixing the Invalid Date Value Error
Image Upload & Logo Upload
Image Upload & Custom Logos
Data Audit Trail
Filtering the Data Management Audit Trail
Exporting Data Management Audit Trail Records
Data Audit Archive Export
User Audit Trail
User Audit Trail Overview
User Audit Trail Events & Filters
View & Export the User Audit Trail
Document Management
Opting into Document Management & New UI
Manually Uploading a New File Version
Editing an Attachment Using Microsoft Office Web Applications
Previewing a File
Discarding File Changes
Viewing a Files Version History
Deleting a File from a Form
Renaming a File Attached to a Form
Downloading a File
Communications
Email Settings
Email Settings Overview
Creating a New Email Address
Enable Two-Way Email
Reply to an Email Object Submitter
Configuring the Dynamic Two-way Email Pop-up
Languages
Languages Overview
Add a New Language
Email Templates
Email Templates Overview
Adding Variables to an Email Template
Create a New Custom Email Template
Edit the Default (Standard or Assigned) Email Templates
Edit or Delete a Custom Email Template
Portal Settings
Confidential Login Overview
Create a Confidential Login
Confidential Portal Login URL
Edit or Delete a Confidential Login
Custom Login Statement Settings
Creating a Login Statement
Editing a Login Statement
Videos
Pull Data Values Workflow Action
Repeatable Forms
Email Templates Orientation Video
View a Data Grid
Create A Data Grid
Menu Toggles
Create an Assessment
Navigation Forms
Scope & Launch Function
Miscellaneous Topics
About Applications
About Applications Overview
Recommended Process for Creating Applications
Analyze Text (Intelligent Triage)
Analyze Text (Intelligent Triage) Overview
Intelligent Triage Entities
Use Intelligent Triage to Tag Entities
Enable Text Analysis (Intelligent Triage)
Archived Data
Archive Data
Include or Exclude Archived Data
Core Integrations
Webhooks Integrations
Webhooks Overview
Register for Webhooks Integrations
Eligible Webhooks Events
Sample Webhook Payloads
Workato Integrations
Workato Integrations: Overview
Connect an Application with the Resolver Core Connector
Workato Integrations: Triggers and Actions
Locations
Locations Overview
Add the Location Property to a Form
Show Location Data in a Relationship or Reference
Import Location Data
Add Location Data to an Object
View Relationship & Reference Location Data
Markdown Formatting
Markdown Formatting Overview
Supported Markdown Styles
Permissions Model
Key Permission Components
Resolver User Interface
User Interface
Admin User Interface
Time Zone Conversions
Time Zone Conversions Overview
Reports
Concatenations
Risk Management Guide
Releases
Risk Management
Version 22.1 +
Version 22.1 Release Notes (Risk Management)
Version 22.2 Release Notes (Risk Management)
Version 3.0+
Version 3.6 Release Notes (Risk)
Version 3.5 Release Notes (Risk)
Version 3.3 Release Notes (Risk)
Version 3.1 Release Notes (Risk)
Version 3.0 Release Notes (Risk)
App Base
Version 23.1ab +
Version 23.3.1ab (Risk Management)
Version 23.3ab Release Notes (Risk Management)
Version 23.1ab Release Notes (Risk Management)
Introduction
Risk Management Overview
Data Region
Who Should Use The Risk Management Guide
Important Notes About This Guide
Notes, Tips & Warnings
Risk Management User Interface
My Tasks
Log into Third-Party Risk Management
Log In
Logging Out of Risk Management
Multi-Tenancy (Multiple Organizations)
Log In with SSO
Password Requirements
Reset Your Password
Search Risk Management
Search Overview
Numeric Searches
Text Searches
Search Risk Management
Search Risk Management by Object Type
User Groups in Risk Management
User Groups in Risk Management
The Portal in Risk Management
The Portal in Risk Management
Risk Team
Risk Team Overview
Scope & Launch an Assessment
Launch a Continuous Assessment
Assign Risk and Control Owners
Review Risks
Create KRIs
Monitor KRIs
Review a Policy
Library Objects
Create New Library Objects
Triage Risk Objects
Loss Events
Create a Loss Event
Triage Loss Events
Review and Close a Loss Event
Risk Limited Users
Risk Limited Users Overview
View the Portal
Risk Owner & Delegate
Risk Owner & Delegate Overview
View the Portal
Assess Risks
Submit a New Risk
Control Owner & Delegate
Control Owner & Delegate Overview
View the Portal
Perform a Control Self-Assessment
Issue Owner & Delegate
Issue Owner & Delegate Overview
View the Portal
Review an Issue
Corrective Action Owner & Delegate
Corrective Action Owner & Delegate Overview
View the Portal
Review a Corrective Action
Indicator Owner
Indicator Owner Overview
View the Portal
Update a KRI
Loss Event Owners
Loss Event Owners Overview
View the Portal
Submit a Loss Event
Review a Loss Event
Policy Owners
Policy Owners Overview
View the Portal
Update Policies
Risk Team (Standard ERM)
Risk Team (Standard ERM)
Administrator (Risk Management)
Administrator (Risk Management)
Access the Archive
Reports
Reports Overview
View a Report
Assessment Section in Risk Management
Assessment Section Overview
Add a Library Object to an Assessment
Form Comments in Risk Management
Form Comments Overview
Form Comments Overview - Communication Tab
Risk Management Glossary
Glossary of Terms - Risk Management
Notices & Intellectual Property Information
Command Center User Guides
Releases
Command Center
Version 3.0+
Version 3.4 + Release Notes (Command Center)
Version 3.3 + Release Notes (Command Center)
Version 3.1 + Release Notes (Command Center)
Version 3.0.6 (Hotfix) (Command Center)
Version 3.0 Release Notes (Command Center)
Dispatch
Version 24.1+
Version 24.1 Release (Dispatch)
Version 23.2+
Version 23.2 Release Notes (Dispatch)
Version 22.1+
Dispatch 22.1 Release Notes
App Base
Version 23.1ab +
Version 23.3.1ab Release Notes (Command Center)
Version 23.3ab Release Notes (Command Center)
Version 23.2ab Release Notes (Command Center)
Version 23.1ab Release Notes (Command Center)
About Command Center
System Requirements
How Command Center Works
User Groups
Command Center Data
Objects & Object Types
Form Fields & Elements
Relationships & Data Definitions
Comments
Restricted Attachment File Types
Form Comments Overview - Communication Tab
Email Notifications
Custom Logos
Data Region
Command Center Login
Command Center Login
Logging Out of Command Center
Password Requirements
Reset Your Password
Command Center User Interface
User Interface
My Tasks
Quick Add
Command Center Administrator Guide
Important Info About This Guide
Command Center Library Objects
Library Objects & Object Types
Create or Edit a Library Object
Command Center & Dispatch Users
Create a New Command Center User
Create a New Dispatch User
Edit a User's Account
Disable or Delete a User
Add Call Signs
Command Center User Guide
Important Info About This Guide
Activity Owner
Activity Owner Overview
Create a New Activity
Open Activities
Review & Edit an Open Activity
Basic Activity Details
Incidents
General
Location
Persons, Organizations, Items & Vehicles
Responses & Requests
Attachments
Tasks
Escalate an Activity
Close an Activity
View Completed Activities
View or Create a Service Request
Reports
Command Center Reports
Loading & Caching Report Data
Export a Report
Dispatch Users
Dispatch User Guides
Dispatch Introduction
About Dispatch
User Types
Dispatch Login & Logout
Logging into Dispatch
Dispatch Logout
User Interface
Dispatch Home Screen
The Ribbon
Command Line
Dispatches Panel
Messages Panel
Officers Panel
Map Panel
Additional Panels
Alarms
Create Dispatch
Details
Schedule Dispatch
SOP
Closed Dispatch
Create Task (Officer Tasks)
Organizations
Location
Settings
Layout
Switching Operational Zones
Arranging the Panels
Dispatch Administrator's Guide
Dispatch Administration Overview
System Settings
System Settings Overview
Reset the Dispatch Numbers
Create a Visual Alert
Configure Closed Dispatches
Enable Auto-Task Options
Configure Officer History
Location Search Options
Edit Dispatch Fields Language
Priority
Priority Overview
Create a New Priority
Edit or Delete a Priority
Busy States
Create a Busy State
Edit or Delete a Busy State
SOPs (Standard Operating Procedures)
SOPs Overview
Create an SOP
Edit or Delete an SOP
Zones & Teams
Zones & Teams Overview
Create Operational Zones, Work Zones & Teams
Edit or Delete Zones or Teams
Users
Users Overview
Configure a New Dispatch User
View/Download an Officer's History
Edit or Delete an Existing User
RTA (Regulated Time to Act)
RTA Overview
Create a New RTA
Create a Duplicate RTA
Edit or Delete an RTA
Officer Alerts
Officer Alerts Overview
Create a New Officer Alert
Create a Duplicate Officer Alert
Edit or Delete an Officer Alert
Alarm Alerts
Alarm Alerts Overview
Create a New Alarm Alert
Create a Duplicate Alarm Alert
Edit or Delete an Alarm Alert
Locations
Locations Overview
Edit or Delete a Dispatch Location
Create a New Indoor Location Point
Location Search Results
Templates
Create a New Template
Edit or Delete a Template
Connect Dispatches & Alarms
About Connect
Create Alarm
Dispatch User's Guide
Right-Click Functions & Auto-Focus
Auto-Focus
Right-Click Functions
Locations
Locations Overview
Select an Indoor Location Point
Location Search Results for Dispatchers
Quick Add Temporary Locations
Officers
Officers Overview
Bring an Officer On Duty
Take an Officer Off Duty
Change an Officer's Status
Set an Officer's Location
Reset an Officer Alert
Organizations
Organizations Overview
Add Available Organizations
Remove an Available Organization
Dispatches
Dispatches Overview
Create a Dispatch
Edit a Dispatch
Close a Dispatch
Command Line
Command Line Overview
Use the Command Line
Available Commands
Scheduled Dispatches
Scheduled Dispatches Overview
Create a Scheduled Dispatch
Edit or Delete a Scheduled Dispatch
View the Scheduled Dispatch Calendars
Connect Dispatches & Alarms
Connect Dispatches & Alarms Overview
Rules & Actions
Alarms
Alarms Overview
Manage Alarms
Set up and Submit Panic Alerts
SOPs (Standard Operating Procedures)
SOPs Overview
View the SOP
Send an SOP Email
Tasks
Tasks Overview
Default Call Signs
Auto Start & Arrive
Create a Task
Assign an Officer to a Task
Reassign an Officer to a Task
Dispatch an Officer to Complete a Task
Suspend a Task
Clear a Task
View a Summary of Tasks in the Details Panel
Dispatch an Organization
Dispatch an Organization Overview
Dispatch an Organization
View & Manage Tasks in the Organizations Panel
Service Requests
Service Requests Overview
Create a Service Request
View, Edit, or Delete a Service Request
Person Logs
Person Logs Overview
Create a Person Log
Edit or Delete a Person Log
Organization Logs
Organization Logs Overview
Create an Organization Log
Edit or Delete an Organization Log
Vehicle Logs
Vehicle Logs Overview
Create a Vehicle Log
Edit or Delete a Vehicle Log
Item Logs
Item Logs Overview
Create an Item Log
Edit or Delete an Item Log
Attachments
Attachments Overview
Attach a File or Image
Download an Attachment
Edit or Delete Attachments
Messages
Messages Overview
Send Messages
Invite Others to Join a Conversation
Create a Personal Conversation
Leave a Conversation
Conversation Invitations
Account Settings
Account Settings Overview
Change the Theme
Select a Default Location & Zoom Level
Configure Sounds & Notifications
Information & Support
Officer Mobile User Guide
Officer Mobile Introduction
Introduction
Install Officer Mobile
Log Into the Officer Mobile App
Report for Duty
Push Notifications
User Interface
Create a Dispatch
Actions
Actions Overview
Manage an Organization or Person Log
Manage Dispatch-Related Messages in Actions
Attach an Image to a Task
Messages
Messages Overview
View & Send Messages
Invite Others to a Conversation
Create a New Conversation
Leave a Conversation
Accept or Reject an Invitation
Profile
Profile Overview
Change Your State
Take Yourself Off Duty
Log Off
Glossary
Glossary of Terms - Officer Mobile
Auto Start & Arrive
Connect User Guides
Connect User's Guide
Browser Requirements
Introduction
Introduction to the Connect User Guide
Connect Prerequisites
Important Notes About This Guide
Before You Begin
Who Should Use This Guide
Log In
Log Out
Connectors
Connectors Overview
Connector Status
Edit or Delete a Connector
Devices
Devices Overview
Generate Devices & Event Types
Update Devices & Event Types
Manually Register a Device
Import Devices
Edit or Delete a Device
Device Mapping
Device Mapping Overview
Map a Device
Edit or Delete a Mapped Device
Event Types
Event Types Overview
Add Tags to an Event Type
Rules
Rules Overview
Create a New Rule
Edit or Delete a Rule
Connector Installation Guides
Lenel OnGuard Installation Guide
Lenel Connector System Requirements
Introduction
Introduction
Important Notes About This Guide
Before You Begin
Who Should Use This Guide
Install the Lenel Connector
Install the Lenel Connector
Edit or Delete a Connector
Monitor Connect Events in Lenel OnGuard
Software House C-Cure Connector Installation Guide
C-CURE Connector System Requirements
Introduction
Introduction
Important Notes About This Guide
Before You Begin
Who Should Use This Guide
Install the C-Cure Connector & Plugin
Installing the C-CURE Connector & Plugin
Edit or Delete a Connector
Monitor Connect Events in C-Cure
Miscellaneous
Notes, Tips & Warnings
Notices & Intellectual Property Information
Port Requirements for Command Center
Incident Management User Guide
Releases
Incident Management
Version 22.1 +
Version 22.1 Release Notes (Incident Management)
Version 3.0+
Version 3.6 Release Notes (Incident Management)
Version 3.5 Release Notes (Incident Management)
Version 3.4 Release Notes (Incident Management)
Version 3.3 Release Notes (Incident Management)
Version 3.1 Release Notes (Incident Management)
Version 3.0 Release Notes (Incident Management)
App Base
Version 23.1ab +
Version 23.3.1ab Release Notes (Incident Management)
Version 23.3ab Release Notes (Incident Management)
Version 23.2ab Release Notes (Incident Management)
Version 23.1ab Release Notes (Incident Management)
Introduction
Introduction Overview
Data Region
Who Should Use This Guide
Important Notes About This Guide
Notes, Tips & Warnings
User Interface
My Tasks
Login
Logging In
Logging Out of Incident Management
Multi-tenancy (Multiple Organizations)
Log In with SSO
Password Requirements
Reset Your Password
Search
Search Overview
Numeric Searches
Text Searches
Search Incident Management
Search Incident Management by Object Type
User Groups
User Groups
Emails
Emails Overview
Portal Access Email Notifications
Incident Screener Email Notifications
Incident Owner Email Notifications
Incident Investigator Email Notifications
Incident Supervisor Email Notifications
Portal Access
Portal Access Overview
Submit an Incident
Review a Draft Incident
Submit an Incident Confidentially
The Confidential Portal in Incident Management
Confidential Portal Overview
Incident Screener
Incident Screener Overview
Triage an Incident
Tag Entities With Intelligent Triage
Submit an Incident from the Triage Activity
Intelligent Triage Entities
Incident Owner
Incident Owner Overview
Assigned Incidents
View & Edit Assigned Incidents
Open an Investigation
Reopen a Closed Incident
Incident Tasks
Create an Incident Task
View & Manage Incident Tasks
Review Persons of Concern
Review Civil Notice Letter
Review Notice of Trespass Letter
Incident Investigator
Incident Investigator Overview
Investigate an Incident
Incident Supervisor
Incident Supervisor Overview
Review an Incident
Reopen a Closed Incident
Case Management
Case Management Overview
Create a Case
Transition a Case
Videos
Limited User
Incident Screener
Incident Owner
Incident Investigator
Incident Supervisor
Incident Management Administrator
Incident Management Reports
Changing Field Names
Administrator (Incident Management)
Administrator (Incident Manager)
Administrator (Incident Management) Overview
Review Incidents as an Administrator
Library Application
Create New Library Objects
Create an Incident Type
Edit an Incident Type
Investigation-Applicable Incident Types
Create an Announcement
Force Broadcast
Core Administrator
Create a New User
Core Administrator Overview
Create a New User
Add a User to a User Group
Important Notes About Deleting or Deactivating User Accounts
Reports
Reports Overview in Incident Management
View a Report
Incident Form Comments
Form Comments Overview - Communication Tab
Glossary
Glossary of Terms
Compliance Management User Guide
Releases
Compliance Management
Version 22.1 +
Version 22.1 Release Notes (Compliance Management)
Version 22.2 Release Notes (Compliance Management)
Version 3.0+
Version 3.6 Release Notes (Compliance Management)
Version 3.5 Release Notes (Compliance Management)
Version 3.4 Release Notes (Compliance Management)
Version 3.3 Release Notes (Compliance Management)
Version 3.1 Release Notes (Compliance Management)
Version 3.0 Release Notes (Compliance Management)
App Base
Version 23.1ab +
Version 23.3.1ab Release Notes (Compliance Management)
Version 23.3ab Release Notes (Compliance Management)
Version 23.2ab Release Notes (Compliance Management)
Version 23.1ab Release Notes (Compliance Management)
Introduction
Introduction Overview
Data Region
Who Should Use This Guide
Important Notes About This Guide
Notes, Tips & Warnings
Compliance Management User Interface
My Tasks
Regulatory Compliance Framework
Regulatory Compliance Framework Overview
RCM Framework Subscriptions
The Library in Compliance Management
Library Overview
View Your Compliance Frameworks
Review Regulatory Updates
Log into Compliance Management
Logging In
Logging Out of Compliance Management
Multi-Tenancy (Multiple Organizations)
Log In with SSO
Password Requirements
Reset Your Password
Search Compliance Management
Search Overview
Text Searches
Search Compliance Management
Search Compliance Management by Object Type
User Groups in Compliance Management
User Groups in Compliance Management
The Portal in Compliance Management
The Portal in Compliance Management
Compliance Team
Compliance Team Overview
Launch an Assessment
Scope an Assessment
Perform an Applicability Assessment
Review a Requirement
View Updated Requirements
Review and Perform Control Testing
Launch a Continuous Assessment
Review a Policy
Create an Alert
Review an Alert
Reports Overview
View a Report
Requirement Owner & Delegate
Requirement Owner & Delegate Overview
View the Portal
Assess Risk on a Requirement
Control Owner & Delegate
Control Owner & Delegate Overview
View the Portal
Assess a Control
Issue Owner & Delegate
Issue Owner & Delegate Overview
View the Portal
Review an Issue
Corrective Action Owner & Delegate
Corrective Action Owner & Delegate Overview
View the Portal
Review a Corrective Action
Alert Owner
Alert Owner Overview
View the Portal
Review Alerts
Policy Owners
Policy Owners Overview
View the Portal
Update Policies
Administrator in Compliance Management
Administrator Overview
Create a New User
Add a User to a User Group
Important Notes About Deleting or Deactivating User Accounts
Create a New User
Assessment Section in Compliance Management
Assessment Section Overview
Add Assessments
Form Comments in Compliance Management
Form Comments Overview
Form Comments Overview - Communication Tab
Compliance Management Glossary
Commonly Confused Terms
Glossary of Terms - Compliance Management
Notices & Intellectual Property Information
Security Risk Management User Guide
Releases
Security Risk Management
Version 22.1 +
Version 22.1 Release Notes (Security Risk Management)
Version 22.2 Release Notes (Security Risk Management)
Version 3.0+
Version 3.5 (Security Risk Management)
Version 3.3 (Security Risk Management)
Version 3.1 (Security Risk Management)
App Base
Version 23.1ab
Version 23.3.1ab Release Notes (Security Risk Management)
Version 23.3ab Release Notes (Security Risk Management)
Version 23.2ab Release Notes (Security Risk Management)
Version 23.1ab Release Notes (Security Risk Management)
Security Risk Management Introduction
Security Risk Management Introduction Overview
Data Region
Who Should Use the Security Risk Management Guide
Important Notes About the Security Risk Management Guide
Notes, Tips & Warnings
Security Risk Management User Interface
My Tasks
Log In
Logging Into Security Risk Management
Logging Out of Security Risk Management
Multi-tenancy (Multiple Organizations) in Security Risk Management
Log In With SSO
Password Requirements in Security Risk Management
Reset Your Password
Search
Search Overview
Numeric Searches
Text Searches in Security Risk Management
Search Security Risk Management
Search Security Risk Management by Object Type
The Portal in Security Risk Management
The Portal in Security Risk Management
Security Risk Team
Security Risk Team Overview
Location Profiles
Create a Location Profile
Profile a Location
Risks
Create a Risk
Security Assessment Team
Security Assessment Team Overview
Frameworks
Update Sections
Update a Sub Section
Update Requirements
Update an Active Location Profile
Assessments
Create an Assessment in Security Risk Management
Scope an Assessment in Security Risk Management
Assign Auditor and Launch Assessment in Security Risk Management
Complete an Assessment in Security Risk Management
Launch a Continuous Assessment
Create New Issues & Corrective Actions
Security Audit Fieldwork
Security Audit Fieldwork Overview
View the Portal as Security Audit Fieldwork
Issue Owner & Delegate
View the Portal as an Issue Owner
Review an Issue
Corrective Action Owner & Delegate
View the Portal as a Corrective Action Owner
Administrator - Security Risk Management
Administrator Overview
Library Application in Security Risk Management
Edit an Incident Type in Security Risk Management
Create an Announcement
Force Broadcast
Reports in Security Risk Management
Reporting Overview
View a Report in Security Risk Management
Form Comments in Security Risk Management
Form Comments Overview
Form Comments Overview - Communication Tab
Internal Audit Management User Guide
Releases
Internal Audit Management
Version 22.1 +
Version 22.1 Release Notes (Internal Audit)
Version 22.2 Release Notes (Internal Audit)
Version 3.0+
Version 3.6 Release Notes (Internal Audit)
Version 3.5 Release Notes (Internal Audit)
Version 3.3 Release Notes (Internal Audit)
Version 3.1 Release Notes (Internal Audit)
Version 3.0 Release Notes (Internal Audit)
App Base
Version 23.1ab +
Version 23.3.1ab Release Notes (Internal Audit Management)
Version 23.3ab Release Notes (Internal Audit Management)
Version 23.2ab Release Notes (Internal Audit Management)
Version 23.1ab Release Notes (Internal Audit Management)
Internal Audit Management Introduction
Internal Audit Management Overview
Submit a Test for Review - Internal Audit
See more...
Vendor Risk Management/Third-Party Risk Management
Vendor Risk Management/Third-Party Risk Management Overview
Releases
Vendor Risk Management/Third-Party Risk Management
Version 22.1+
Version 22.2 Release Notes (Vendor Risk Management)
Version 3.0+
Version 3.6 Release Notes (Vendor Risk)
Version 3.5 Release Notes (Vendor Risk)
Version 3.3 Release Notes (Vendor Risk)
Version 3.1 Release Notes (Vendor Risk)
Version 3.0 Release Notes (Vendor Risk)
App Base
Version 23.1ab +
Version 23.3.1ab Release Notes (Third Party Risk Management)
Version 23.3ab Release Notes (Vendor Risk Management/Third-Party Risk Management)
Version 23.2ab Release Notes (Vendor Risk Management)
Version 23.1ab Release Notes (Vendor Risk Management)
Internal Controls Management
Internal Controls Management Overview
Releases
Internal Controls
Version 22.1 +
Version 22.1 Release Notes (Internal Controls)
Version 22.2 Release Notes (Internal Controls)
Version 3.0+
Version 3.6 Release Notes (Internal Controls)
Version 3.5 Release Notes (Internal Controls)
Version 3.4 Release Notes (Internal Controls)
App Base
Version 23.1ab +
Version 23.3.1ab Release Notes (Internal Controls Management)
Version 23.3ab Release Notes (Internal Controls Management)
Version 23.1ab Release Notes (Internal Controls Management)
IT Compliance Management
IT Compliance Management Overview
Releases
IT Compliance Management
Version 22.1 +
Version 22.1 Release Notes (IT Compliance Management)
Version 22.1 Release Notes (IT Compliance Management)
Version 3.0+
Version 3.6 Release Notes (IT Compliance)
Version 3.5 Release Notes (IT Compliance)
Version 3.1 Release Notes (IT Compliance)
Version 3.0 Release Notes (IT Compliance)
App Base
Version 23.1ab +
Version 23.3.1ab Release Notes (IT Compliance Management)
Version 23.3ab Release Notes (IT Compliance Management)
Version 23.2ab Release Notes (IT Compliance Management)
Version 23.1ab Release Notes (IT Compliance Management)
IT Risk Management
IT Risk Management Overview
Releases
IT Risk Management
Version 22.1+
Version 22.2 Release Notes (IT Risk Management)
Version 3.0+
Version 3.6 Release Notes (IT Risk)
Version 3.5 Release Notes (IT Risk)
Version 3.1 Release Notes (IT Risk)
Version 3.0 Release Notes (IT Risk)
App Base
Version 23.1ab +
Version 23.3.1ab Release Notes (IT Risk Management)
Version 23.3ab Release Notes (IT Risk Management)
Version 23.2ab Release Notes (IT Risk Management)
Version 23.1ab Release Notes (IT Risk Management)
Configuration Guides
Business Continuity Plan Configuration Guide
Introduction
Releases
Version 23.3.0.1ab Release Notes
Create Object Types, Groups & Relationships
Create Object Types & Groups
Create Fields
Create Relationships & References
Create Formulas
Configure the Workflow
Create & Modify Forms
Create Roles & Add Roles on Forms
Create & Modify Roles
Add Roles to Object Types & Forms
Create Email Notifications
Create Reports
Create Data Definitions
Create Reports
Create Repeatable Forms
Add Report Actions to Forms
Create an Application & Activities
Conclusion
Building a Plan Tracker Workshop (Recording)
Home
During the Project: Prep & Homework
Custom Projects
The duration of our Custom Projects range from 4 months to 9 months and are often multi-phase implementations. The time depends on the complexity of the project and how many applications being implemented. Stay tuned for more!