Updated Articles

  1. Embedding a Dashboard in an Activity

    Last Updated: 09/27/2023 in Resolver Administrator Guide Advanced Reporting Dashboard Builder Dashboards
    Our new Dashboard feature is available upon request for the initial launch phase. Please contact your Customer Success Manager if you'd like to schedule implementation with our Services team. Overview Administrators can embed a Dashboard i...

  2. Adding a Map Chart to a Dashboard

    Last Updated: 09/27/2023 in Resolver Administrator Guide Advanced Reporting Dashboard Builder Charts
    Our new Dashboard feature is available upon request for the initial launch phase. Please contact your Customer Success Manager to schedule implementation with our Services team. Overview Resolver’s Dashboard Builder allows Administrators...

  3. Generating a HAR File

    Last Updated: 09/26/2023 in Support FAQs General Computer Use
    Overview A HAR file is an HTTP Archive file that logs/tracks information between a web browser and a website. Some errors in Resolver are not tracked in Papertrail™ (e.g., browser related) A user can generate a HAR file to obtain logging in...

  4. Required Domains and Ports for Resolver Functionality and Network Access

    Last Updated: 09/26/2023 in Resolver Administrator Guide Introduction
    Details for IT teams about required domains for Resolver to work properly and be accessible on your organization's network.

  5. Setting Dashboard Page Actions

    Last Updated: 09/26/2023 in Resolver Administrator Guide Advanced Reporting Dashboard Builder Dashboards
    Overview Additional options can be added to Dashboards by applying Page Actions. A  Page Action  pop-up will appear on a Dashboard when a user clicks a Data Point or outside the Chart panel, depending on the Page Action configura...

  6. Deleting a Dashboard

    Last Updated: 09/22/2023 in Resolver Administrator Guide Advanced Reporting Dashboard Builder Dashboards
    Our new Dashboard feature is available upon request for the initial launch phase. Please contact your Customer Success Manager if you'd like to schedule implementation with our Services team. Overview Administrators can publish a Dashboard...

  7. Publishing a Dashboard

    Last Updated: 09/22/2023 in Resolver Administrator Guide Advanced Reporting Dashboard Builder Dashboards
    Our new Dashboard feature is available upon request for the initial launch phase. Please contact your Customer Success Manager if you'd like to schedule implementation with our Services team. Overview Administrators can publish a Dashboard...

  8. Publishing/Unpublishing a Dashboard Data Set

    Last Updated: 09/21/2023 in Resolver Administrator Guide Advanced Reporting Dashboard Data Sets
    Our new Dashboard feature is available upon request for the initial launch phase. Please contact your Customer Success Manager if you'd like to schedule implementation with our Services team. Overview Before you can use the Dashboards feat...

  9. Adding Role Data to a Data Set

    Last Updated: 09/21/2023 in Resolver Administrator Guide Advanced Reporting Dashboard Data Sets
    Overview Administrators can add Role Data to a Data Set to visualize data about how their team and individuals on their team are performing on Dashboards. User Account Requirements The user account you use to log into Resolver must have Admini...

  10. Sorting a Chart

    Last Updated: 09/21/2023 in Resolver Administrator Guide Advanced Reporting Dashboard Builder Charts
    Our new Dashboard feature is available upon request for the initial launch phase. Please contact your Customer Success Manager if you'd like to schedule implementation with our Services team. Overview The Sorting function on the Chart ...
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