New Articles

  1. SSO Technical Requirements

    Created On: 09/23/2019 in Resolver Administrator Guide User Profile Menu Log In/Log Out Single Sign-On (SSO) SSO Technical Information
    A list of requirements that must be met prior to configuring Core SSO.

  2. SAML Authentication Sequence

    Created On: 09/23/2019 in Resolver Administrator Guide User Profile Menu Log In/Log Out Single Sign-On (SSO) SSO Technical Information
    Learn the sequence that Resolver Core uses to authenticate SAML SSO.

  3. Resolver Core SAML Profile

    Created On: 09/23/2019 in Resolver Administrator Guide User Profile Menu Log In/Log Out Single Sign-On (SSO) SSO Technical Information
    Learn how the Resolver Core SAML Profile is set up and how it allows for the authentication of users.

  4. Version 2.8.1 Internal Release Notes

    Created On: 09/19/2019 in Resolver Administrator Guide Internal Internal Release Information (Not for Customers)
    × This article is for internal use only. New Features Adjustments to Nightly Triggers & Emails Prior to version 2.8, nightly triggers and emails were executed between 7:00 and 8:00 pm Toronto time for all customers, which affected c...

  5. Text Field Concatenation

    Created On: 09/15/2019 in Resolver Administrator Guide Data Model Fields Text Fields
    How to add variables to create concatenations on text fields in Resolver Core.

  6. Rich Text Formatting

    Created On: 09/13/2019 in Resolver Administrator Guide Data Model Fields Text Fields
    When creating a new text field, admins can enable the Rich Text Format  option, which saves the field as a text box that allows that allows users to: Apply headings, bold, italic, underline, or strikethrough formatting. Apply left, right, o...

  7. Close an Activity

    Created On: 09/10/2019 in Command Center User Guides Command Center User Guide Activity Owner
    If an activity's tasks are complete or it requires no further review, it can be closed. To do so, navigate to Command Center > Open Activities . Open the activity, scroll to the bottom of the form, then click Complete . The Complete ...

  8. Dispatch Users

    Created On: 09/10/2019 in Command Center User Guides Command Center User Guide
    Users in this group have been granted access to the Dispatch application. To launch it, navigate to Command Center , then click the Launch Dispatch tab to begin the download. For more detailed instructions, see the Dispatch Login article. ...

  9. Export a Report

    Created On: 09/10/2019 in Command Center User Guides Command Center User Guide Activity Owner Reports
    Report data can be exported into downloadable PDF, Word document, and spreadsheet files. However, there are some restrictions, depending on the file format and element type. All links and file attachments are disabled in exported report files. ...

  10. Loading & Caching Report Data

    Created On: 09/10/2019 in Command Center User Guides Command Center User Guide Activity Owner Reports
    To reduce loading times, previously loaded report data, including data refined through end user-applied filters, is cached for up to an hour, preventing the need to regenerate data every time a report is viewed within this 60-minute period.  R...
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