Videos, Job Aides & Exercises

Resolver's Incident Management system is designed around an out-of-the-box solution which has specific user groups designed to do specific actions. Resolver's Training team has designed a series of videos, job aides, and a hands-on practice scenario to help you and your users navigate and use the system.

This section will provide you access to:

  • Video Training specific to each user group;
  • Job aides, which you can follow on the job; and
  • A hands-on practice exercise.
USER GROUP/ACTION
VIDEO DESCRIPTION
JOB AIDE
Limited User & Portal UserSubmit an incident as a Limited User (Portal).
Submit an incident via the Portal.
Incident ScreenerAn overview of the Incident Screener user group.

Incident OwnerAn overview of the Incident Owner user group.
Open an investigation.
Close an incident.
Incident InvestigatorAn overview of the Incident Investigator user group.
Close an investigation.
Incident SupervisorAn overview of the Incident Supervisor user group.

Incident Management AdministratorAn overview of the Incident Management Administrator user group.

ReportingHow to view and analyze data using Incident Management Reports.

Changing field namesHow to change field names.

AdministratorAdministrators have access to all aspects of the IM application, from monitoring submissions, creating, editing, and deleting incidents, and updating your configuration.
Add a person.
Create a user.
Add a user to a user group.